『阿媽爽』就是網友們給『亞馬遜』購物網站的暱稱,先別想歪倒是。

端正視聽完畢後,這回要說說我在亞馬遜(Amazon)網站的第一次購物經驗,由於在我下單後,我發現他們把我的coupon漏算入結帳金額,於是我被多扣了一些款,充滿疑惑地寫信過去抱怨,沒多久他們就非常抱歉地回了這封信給我,並退回我的款項,嗯....不愧是個全球第一把交椅的購物網站,服務還真的是一把罩的。

其實很多時候購物是靠感覺的,像我之前在加拿大的網站(DVDIMPORT)買了『記憶拼圖』的DVD,很令人髮指的是我居然收到一張拆過封的產品,可惡至極,寫信去抗議,往返幾次後也無聲無息了,一氣之下,才來Amazon試試的,雖然價位是比一般高了點,但追求這樣的服務品質,對消費者而言還是比較安心的啊!

附上Amazon的回信,你可以瞧瞧他們回覆的內容:

Dear Howard,

Thank you for writing to us at Amazon.com.

I have researched into your order and it appears that, due to a
technical error, your promotional credit was not applied. Please
accept our sincere apologies for this error.

I've requested a refund of $5.00 to your credit card. This refund
should go through within the next few days and will appear as a
credit on your next credit card billing statement. We'll send you an
e-mail message to confirm when the refund has been processed.

You may also view completed returns and refunds by clicking the "Your
Account" link at the top of our web site, then clicking "Go!" next to
"open and recently shipped orders." Completed returns and refunds
information will appear at the bottom of the relevant order's summary
page.

In addition to a wide selection of items, one of our aims at
Amazon.com is to provide a convenient and efficient service; in this
case, we have not met that standard.

I am truly sorry that we were not able to fulfill your expectations
for this level of service. I hope that you will honor us with
another opportunity to prove the quality of our service to you in the
future.

Thank you for shopping at Amazon.com.


Best regards,

Ryan F.
Amazon.com
Earth's Biggest Selection
http://www.amazon.com


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